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Unified Communications
Independen analysts and research organisations are reporting that 'advances in technology are drastically changing communications' (Frost and Sullivan), and that UC is "fast becoming a key business differentiator". Certainly, a growing number of businesses understand the significant benefits that Unified Communications (UC) technology can bring to their operations via the optimisation of communications and the streamlining of related workflows, and that UC can play a big part in gaining a competitive edge in the sphere of operations
So - what does a UC solution actually do? Good question - and one that has been answered by many people in a whole lot of slightly different ways! Everyone seems to want to put their spin on what comprises UC. But, bottom line, there are core elements a solid UC platform should possess:
- UC should maximise the user's ability to access communications, and maximise the ability of callers to make contact with the minimum of delay, irrespective of where an individual workier may be situated
- A single interface providing access to all core businesses communications applications (Telephony, voicemail, email, messaging, conferencing, fax and presence)
- That interface should be available on the user's desktop
- The UC interface should be highly intuitive and easy to use
- The current presence status of all system users should be easily viewed
Zultys offers MIXIE (Media Exchange Interface for End Users), an O/S independent desktop client that meets all of the criterion listed above. MIXIE seamlessly integrates with the MX250 and MX30 IP-PBX platforms, allowing you to quicky view the presence status of all users in your organisation and use all the main communication methods via the intuitive 'one click' MIXIE interface.
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