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Zultys' MXreport Custom Report Writer
Alloy e-Cast Newsletter October 2010
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"MXreport quickly and effectively
turns Call Data Records into
actionable information"
MXreport Provides Deep Insight Into
Call Handling and
Agent Performance
Zultys’ MXreport custom report writer provides Call Center
managers and System Administrators with deep insight into
call handling and agent performance. MXreport taps into nearly
50 call detail record (CDR) fields through an easy to use
drag-and-drop report builder interface that lets managers
create and output their own custom reports that include graphs
and key data. Reports can also be generated into spreadsheets
and other document formats. MXreport enables companies to
better manage and improve their Call Center operations,
communications flow and customer service.
Enables Companies to Meet Unique
Call Accounting and Call Handling
Requirements
MXreport gives companies with special call accounting and call
handling needs the ability to more finely control and account for
their call activities. The customizable reporting features make it
easy to identify calls with specific customers and accounts and
to comply with unique legal and regulatory requirements.
For example, while any company could benefit from these capa-
bilities, Legal, Financial and Insurance firms could easily track
call activities for customer account billing purposes and better
ensure that client calls are handled according to specific needs.
Public sector client calls can also be easily separated from private
sector call activities to comply with regulatory requirements.
Customized Reporting Tool Taps
Scores of Call Record Data Fields
MXreport gives Zultys customers more granular control
in accessing and reporting Call Data Records (CDR).
Each CDR record contains nearly 50 fields of call data
information. MXreport is an advanced report writer software
client running under Microsoft Windows that gives the User
the ability to access the CDR fields, extract and group the
data in customized report templates. With MXreport, you
can change the appearance of an existing report or create
new management reports. A newly created report can be
saved as a report template for repeated use.
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Key Features
Intuitive “Drag and Drop” user interface builds
custom reports in seconds
Modify call data field reports according to unique
ranges and qualifiers
Run reports for individuals, run reports for individual
and call groups, and call groups
Flexible reporting timeframe lets users generate
reports based on call activity by quarter hour, hour,
day, week, month and year
Accesses nearly 50 call detail record data fields to
provide granular call analysis and reporting
Built-in graphic reporting tool
Reports can be saved in common document formats
such as Excel, Word, HTML, TXT, CSV, ODS, GIF,
JPG, BMP, PNG and others
Supported on Microsoft Windows® XP,
Vista and Windows 7
Enables companies to improve performance and
account for specific customer and company call
activities for billing, legal and regulatory needs
MXreport requires the newest Zultys software (release 5.4) Available Here.
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For more information contact Alloy Sales on 1800 817 807 or sales@alloy.com.au
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